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Delayed recovery predictions put Covid-19 in stark contrast to 2008 crash

Published: 11 May, 2020

The UK’s retail sector will experience a delayed recovery well into the fourth quarter of 2020, with businesses needing to adapt to altered customer behaviours.

Jerry Lockspeiser: The rise of the empowered consumer

Published: 25 May, 2018

“Business leaders can no longer assume that consumers make rational decisions about which products to buy and use. Today’s empowered customers no longer purchase products; they buy experiences. They engage with brands that deliver what they need, when they need it, regardless of the delivery mechanism or channel.

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