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Nick Gillett: Education, education, education – hospitality’s secret weapon

Published:  15 January, 2024

When it comes to the spirits and hospitality industries, I harp on about education a lot. But with good reason. That dinner you had out the other week with the outstanding service – it’s thanks to education. Receiving a top new tipple recommendation from your local bartender – education. Formal training, cocktail masterclasses, category insight – it’s all helping to create better teams, better serves and ultimately an altogether better experience for the customer. So as someone who works for or is interested in the industry, here’s why you should care about it.

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Liberty celebrates 25 years with greatest hits tasting

Published:  21 June, 2022

Liberty Wines celebrated its 25th anniversary yesterday at its usual spot at the Oval Cricket Ground, where the event took a greatest hits approach to celebrate a quarter of a century in business.

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The fast supper: The new pace of casual dining

Published:  26 October, 2021

Jo Gilbert reports from last month’s Casual Dining Show, where the FutureFoodservice report, The Rebuilding of Hospitality, predicted the shift of the sector towards faster, ‘social re-fuelling’ occasions

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UKHospitality urges fairness to all parties in new tipping legislation

Published:  27 September, 2021

The introduction of legislation regulating the sector’s management of staff gratuities has been welcomed by UKH, with a major caveat.

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Majestic launches new subscription club

Published:  01 September, 2021

Majestic has revealed details of its new subscription model — Wine Club’ by Majestic.

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Pent up demand delivers bigger post-lockdown bounce than 2020

Published:  21 April, 2021

Pubs, bars and restaurants able to operate outdoor space have seen a significant wave of customers returning, according to new data from CGA.

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Hedonism moves online with subscription service

Published:  01 March, 2021

Hedonism, the fine wines and spirit boutique in London’s Mayfair, has launched its first subscription-based service called Case Study by Hedonism.

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Delayed on-trade reopening redoubles calls for support

Published:  23 February, 2021

The government’s roadmap for re-opening has brought little cheer for hospitality, with already financially-stricken restaurants, bars and pubs languishing towards the back of the queue.

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Eat Out to Help Out postcode checker launches alongside guidance for businesses

Published:  28 July, 2020

The government has released new guidance for businesses on the Eat Out to Help Out Scheme, which will enable bars and restaurants to claim back customer-facing discounts from 7 August.

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Majestic reinstates click and collect from stores

Published:  27 May, 2020

Majestic Wine is allowing customers back to its stores for the first time since lockdown, with orders now available to collect from local stores.

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Trade bids fond farewell to Gerard Basset

Published:  17 June, 2019

Winchester Cathedral provided a fitting setting on Friday for the memorial service of Gerard Basset OBE, MS, MW, MBA, MSc (OIV), as members of the wine and hospitality worlds turned out in force to commemorate the remarkable life of a much loved and admired man.

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The Goring to launch seafood restaurant

Published:  22 January, 2019

THE GORING

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Camillo Benso touches down in Mayfair

Published:  17 January, 2019

CAMILLO BENSO

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Former Artesian double act launch Tayēr + Elementary

Published:  14 January, 2019

TAYĒR + ELEMENTARY

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An extra £500m investment in product and service innovation could put Waitrose ahead of the game

Published:  03 July, 2018

Store closures and profit warnings have become death knells for retailers on struggling high streets, and there was concern last week when Waitrose announced it is shutting five of its 353 stores.

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