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Felix Solis Avantis UK Ltd: Customer Services

Published:  09 May, 2018

Background: Family owned wine producer Felix Solis operates in the UK and Ireland from their Canterbury based subsidiary run by Managing Director Richard Cochrane. Set up in 2013, the small team of six have grown the business significantly and now account for a third of the UK Spanish wine segment.

The UK is the company’s largest export market with a 22% share of exports. The main winery is based in Valdepenas and they also have wineries in Rioja, Ribera del Duero, Rueda, Toro and La Mancha. Most recently the company has also invested in building a new winery in Chile to diversify the company’s production base. In addition, the family has invested a further €50m over the last three years in Valdepenas building a new sparkling wine cellar, international winery, fruit fusion cellar and new tanks and infrastructure to create one of the industry’s leading wineries globally.

Felix Solis was awarded "Best Spanish Winery 2018" by the Berliner Wein Trophy in March, which is the 9th time the company has been recognised by this award. Felix Solis is now the 6th most awarded winery in the world according to the World Association of Writers & Journalists of Wine & Spirits who track all the key competition results globally. With key on and off trade customers and further growth planned the company is looking to expand the UK office over the next 12 months.

Job Title:                  Customer Services
Reports to:               Managing Director
Location:                   Canterbury Office
Salary:                      Competitive

Job Purpose:

To ensure that Felix Solis provides excellence in Customer Service at all times for an agreed portfolio of customers, which may vary from time to time. To provide end to end service for customers; identifying customer stock requirements; prompting orders; managing logistics from production to delivery; anticipating and mitigating or resolving fulfillment issues as required.

To manage promotion accruals, deductions and adjustments to ensure that the customer account is accurate and understood at all times. To maintain all customer standing and reference data.

To support sales and KPI reporting analysis. To coordinate samples and event participation. To provide support to Account Managers as required.   

Principle Accountabilities:

  • Customer Demand Management
  • Order Processing
  • Order Fulfillment
  • Customer Account Maintenance
  • Sales and KPI Reporting
  • Samples and Event Management

Key Capabilities:

  • Practical and organized way of working
  • Customer service focus
  • Ability to anticipate issues and take preventative action
  • Structured approach to process, decision making and issue resolution
  • Ability and inclination to build robust relationships with customer contacts, external suppliers (e.g. shippers) and colleagues in the UK and Spain
  • Teamwork
  • Commercial awareness and approach
  • Analytical skills
  • Communication skills
  • Attention to detail


  • Essential experience in a customer services environment

 Please send your application by 31st May