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JF Hillebrand launches new digital customer platform

Published:  09 October, 2018

JF Hillebrand has launched a new digital customer platform designed to provide a ‘seamless journey’.

The platform – myHillebrand, which is available on Google Play and Apple App Store, enables the company’s customers worldwide to manage their shipments, offering a global picture of shipping operations with accurate and live data that is easy to access and simple to manage.

It would allow customers to track shipments from order placement to delivery, receive notifications, manage finances and monitor temperature and emissions levels – features Hillebrand claimed to be unique in the industry.

The platform would make a “big difference” to the experience and efficiency of Hillebrand customers’ operations all over the world, said group CEO Cees van Gent.

“Information is the cornerstone of the modern logistics industry, and beverage logistics is no different. You need robust IT platforms that provide absolute consistency, real-time tracking and full transparency, enabling your customers to make informed decisions about the things that matter,” he said.

Developed as an evolving digital platform, myHillebrand will continue to be improved with several new functionalities set to be added in the next few months, including customer support web-chats, invoice payment facilities and access to customs documentation.